By booking an appointment at Xquisite Aesthetic, you acknowledge and agree to all policies listed below. These guidelines are in place to respect the time of our practitioners and ensure a premium, consistent experience for every client.
Deposits & Payments
To secure your appointment, a non-refundable deposit is required at the time of booking. This deposit will be applied toward your treatment cost. Full payment for treatments or packages must be made prior to or on the day of your appointment.
Late Cancellations & No-Shows
We kindly ask for a minimum of 24–48 hours' notice if you wish to reschedule or cancel an appointment. Failure to provide sufficient notice or missing your appointment will result in forfeiture of your deposit.
Package Expiry
All treatment packages must be used within 12 months of the purchase date. Expired sessions will not be honored, and no extensions will be provided.
Non-Transferable
Treatment sessions and packages are strictly non-transferable. They may only be redeemed by the individual whose name is on the purchase record.
Treatment Satisfaction
Your satisfaction is our priority. If you are not fully satisfied with your treatment results, please contact the clinic within 7 days of your appointment. We will arrange a review and discuss appropriate solutions where possible.
Refund Policy
Please note that we operate a No Refund Policy. Once a treatment or package has commenced, refunds cannot be issued under any circumstances, including change of mind. This policy helps us maintain fairness and consistency for all clients.
These policies are subject to change without notice. If you have any questions before booking, please contact us directly and our team will be happy to assist.