Please take a moment to read through our clinic policies carefully before booking an appointment. These guidelines ensure that we can provide the highest standard of service and fairness to all our clients.
To secure your appointment, a non-refundable deposit is required at the time of booking. This deposit will be applied toward your treatment cost. Full payment for treatments or packages must be made prior to or on the day of your appointment.
We kindly ask for a minimum of 24–48 hours’ notice if you wish to reschedule or cancel an appointment. Failure to provide sufficient notice or missing your appointment will result in forfeiture of your deposit.
All treatment packages must be used within 12 months of the purchase date. Expired sessions will not be honored, and no extensions will be provided.
Treatment sessions and packages are strictly non-transferable. They may only be redeemed by the individual whose name is on the purchase record.
Your satisfaction is our priority. If you are not fully satisfied with your treatment results, please contact the clinic within 7 days of your appointment. We will arrange a review and discuss appropriate solutions where possible.
Please note that we operate a No Refund Policy. Once a treatment or package has commenced, refunds cannot be issued under any circumstances, including change of mind. This policy helps us maintain fairness and consistency for all clients.
By booking an appointment at Xquisite Aesthetic, you acknowledge and agree to the above policies. These guidelines are in place to respect the time of our practitioners and clients while ensuring the smooth operation of our clinic.